We will always work with you to make sure you’re more than satisfied with our work. If you ever have a question or concerns over a service, our customer satisfaction team is ready to make sure you are happy with our service. Please understand the volatile nature of computers, and that some problems can be recurring but not necessarily due to poor service on our part. For example, some computers are reinfected with the same virus or spyware after a user repeats the same actions that got the system infected in the first place. If you have service  performed by us and are not happy with the results we will work with you to complete the  job to your satisfaction.

Most support sessions take about two to three hours. The session may be shorter or longer depending on the  severity of issues. In some cases when a computer is heavily infected with viruses and/or spyware, work may need to continue by doing an inhome or in-office visit by one of our certified technical experts.

Our support technicians  have a minimum of 8 years computer repair & support experience and carry a variety of  IT industry certifications such as : CISSP, MCSE, PMP, MCSD, OCP, and CCNA.

We offer different service options: Flat Fee, hourly rate, block rates and monthly subscriptions.

We usually have a tech out to you the same day or within 24 hours.

Yes! We will evaluate your requirements and give you a written competitive quote as soon as possible.

Yes. We offer onsite service. Most upgrades, repairs, maintenance, and some troubleshooting can be performed on-site.

Yes. We offer free pickup and delivery in Fairfax and neighboring counties. Please call to verify your location qualifies for free pickup and delivery.